Terms of service

1. Who these terms are with

Snapr is provided by Workyloop OÜ, an Estonian company, registry code 16837036, at Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn, Harju maakond, 10115, Estonia. In these terms, “Snapr”, “we” and “us” mean Workyloop OÜ. Contact us at support@snapr.so.

These terms cover Snapr’s website, apps and related services. They form the agreement between you and us when you accept them to use Snapr. If you use Snapr for an organisation, you must have authority to accept these terms for it. A separately agreed written contract takes priority where it conflicts with these terms.

Our Privacy policy explains how we handle personal data. It is a notice about our practices; accepting these terms is not consent to optional cookies or to every kind of data processing.

2. Your account

You must be at least 18 and able to enter a binding agreement to create an account. Provide accurate account information, keep your sign-in details secure, and tell us if you suspect unauthorised access. You are responsible for activity you authorise through your account, but not for failures caused by us.

Use your own account rather than sharing sign-in credentials. Workspace owners and administrators are responsible for assigning access appropriately and keeping their membership and billing information up to date.

3. Recording and other people’s information

Before recording, transcribing or capturing a screen, make sure you have the right to do so. Inform participants and obtain any consent required by the law that applies to you and them. Follow your employer’s policies, confidentiality obligations and the rules of the meeting platform. Snapr does not obtain participants’ permission on your behalf.

Only upload or connect content you are authorised to use. This includes meeting audio, transcripts, screenshots, documents, calendar information and information about other people. Do not use Snapr for covert or unlawful surveillance, to violate someone’s privacy, or to process information that you are legally prohibited from sharing with us or the selected providers.

4. Your content and our permission to process it

You retain your rights in the content you provide. To run Snapr, you give us permission to host, copy, transmit and process that content as needed to provide the features you use, maintain and secure the service, and follow your sharing and integration instructions. This permission extends to service providers working for us for those purposes. It does not give us ownership of your meetings or permission to sell them.

To the extent we have rights in AI-generated output created for you, we assign those rights to you, subject to applicable law and third-party rights. Output may not be unique or eligible for copyright. You remain responsible for checking it before use.

5. AI, transcription and local features

Transcripts, speaker labels, notes, answers and suggested actions can be incomplete or wrong. Check important details against the original discussion. Snapr is not a substitute for professional advice or your own judgment, and you should not rely on its output alone for decisions with legal, medical, financial or similarly significant consequences.

Features vary by device, app version, language, plan and workspace settings. On-device transcription and local storage are separate settings: a locally stored note can still use cloud transcription when that option is enabled. Cloud AI, sync and connected services require information to leave your device. The Privacy policy explains these flows.

6. Workspaces, sharing and connected services

Your organisation may control workspace membership, permissions, settings and content. Leaving a team or deleting your personal account does not necessarily delete the team’s records. A team’s only owner must transfer ownership or delete the workspace before deleting their account.

Choose sharing permissions carefully. Anyone who receives an accessible share link may be able to view the content covered by that link. Revoking a link stops future access through it but cannot recall copies already downloaded or sent elsewhere.

When you connect a calendar, document service, messaging tool or an external AI client, you authorise the access and actions shown in that connection. The other provider’s terms and privacy policy also apply. Disconnecting a service does not delete copies it already holds. We do not control third-party services or guarantee their continued availability.

7. Trials, subscriptions and payment

The price, billing interval, included features, usage limits and trial conditions shown when you subscribe or in an agreed order apply to your plan. Taxes and any extra charges must be disclosed before you confirm a purchase. A trial or free plan may have usage and feature limits; a trial does not itself authorise us to charge you.

Paid subscriptions renew as disclosed at checkout unless cancelled before renewal. Manage web purchases through the available billing controls, or contact support if you need help. Manage Apple App Store and Google Play purchases through the store where you subscribed. Removing an app, leaving a workspace or deleting an account is not a substitute for cancelling a subscription with the billing provider.

Cancellation normally takes effect at the end of the paid period. The current service may then move the workspace to a free plan with different limits. Cancellation does not automatically delete workspace content. Export what you need before deleting an account or workspace.

We will give advance notice of changes to recurring prices, which will apply from a future renewal, and an opportunity to cancel. We will not charge for an additional paid service without your authorisation.

8. Refunds and consumer rights

Nothing in these terms limits mandatory consumer rights. If you are an EU or EEA consumer buying a service online, you generally have 14 days from entering the contract to withdraw, subject to applicable law. Starting a trial or using the service does not by itself waive that right. Any request for immediate performance and any legally effective loss of a withdrawal right must meet the applicable legal requirements.

To request withdrawal, a refund or a remedy for a service problem, email support@snapr.so with your account email, purchase date and a clear description of your request. No special wording is required. For store purchases, use the store’s refund process where applicable; this does not remove rights you have under law. Refunds outside mandatory rights depend on the offer you purchased and the circumstances of the request.

9. Fair use and security

Do not use Snapr to break the law, infringe rights, distribute malware, harass people, or obtain access to accounts or content without permission. Do not bypass access controls, usage limits or payment requirements, disrupt the service, or resell access without our agreement. These restrictions do not prevent activities that applicable law expressly permits.

We may investigate misuse and restrict affected access where reasonably necessary to protect people, data or the service. Where practical, we will explain the reason and allow you to address the problem. Immediate restrictions may be needed for a security incident, unlawful activity or a legal requirement. Contact support if you think a restriction is mistaken.

10. Availability and changes

We aim to keep Snapr useful and reliable, but outages, maintenance and changes to third-party services can affect availability. We may improve or change features. If a change materially reduces a paid service, we will provide reasonable notice and any cancellation or refund rights required by law or your agreement.

Preview or experimental features may change or be withdrawn. Unless separately agreed, there is no guaranteed uptime or support response time. This does not exclude the standards of service or remedies that the law requires.

11. Ending your use of Snapr

You can stop using Snapr, cancel your plan or request account deletion. Deletion is different from cancellation and can permanently remove content. Use the export options available to you first. Workspace owners control workspace deletion; individual account deletion preserves team records as described in the Privacy policy.

We may end access for a serious or repeated breach, non-payment, a legal requirement, or discontinuation of the service. We will give reasonable notice and an opportunity to export content where practical and lawful. Any refund rights required by law or an agreed contract still apply.

12. Responsibility and limits

We provide Snapr with reasonable care and skill. We cannot promise that all AI output will be accurate, that every feature will work on every device, or that the service will be uninterrupted. Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud or intentional misconduct, or limits mandatory consumer remedies.

For business customers, to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, including lost profits, arising from use of the service. This does not excuse unpaid fees, misuse of another party’s intellectual property, or responsibilities that cannot legally be limited. Any additional liability limits must be set out in a separately agreed contract.

13. Our software and brand

Snapr’s software, design and brand belong to us or our licensors. We give you a limited, non-exclusive right to use the service in accordance with these terms and your plan. Open-source components remain subject to their own licences. You may not use our name or logo in a way that suggests endorsement without our permission.

14. App stores

If you got Snapr from Apple’s App Store, these terms are between you and Workyloop OÜ, not Apple. Apple has no obligation to provide maintenance or support for Snapr and, to the extent permitted by law, no other warranty obligation. Workyloop OÜ, not Apple, is responsible for claims about Snapr, including product liability, legal compliance and intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them. Your use must also follow the App Store’s Usage Rules.

If you got Snapr from Google Play, Google Play’s terms also apply to your purchase.

15. Changes, law and disputes

We may update these terms. Material changes will be communicated through the service or by email before they take effect, with reasonable notice where possible. Changes required urgently for security or law may take effect sooner. We will seek renewed agreement where required. Changes do not retrospectively remove rights you have already acquired.

Estonian law governs these terms. If you are a consumer, you keep the mandatory protections and rights to bring a claim in the courts available under the law of your country of residence. Business disputes may be brought in the competent courts of Estonia. Please contact us first so we can try to resolve a concern; this does not prevent you from using a court or an available consumer dispute body.

If one provision cannot be enforced, the remaining provisions continue to apply. Questions about these terms can be sent to support@snapr.so.